Customer Service

Everyone here at Holy Smokes Cigars takes pride in customer service, it is one of our most important aspects of our website and company. If at any time you need clarification or any additional information about a product we sell, our payment options, domestic shipping information, international shipping options, any of our website policies we want to hear from you.

Call Us Toll-Free
11am – 8pm ET
Daily… Yes.. Everyday, except a few Holidays here and there.

Or Contact Us Online.


How do I create an account?

You can create an account by visiting our Create an Account page. It takes only a few minutes and it will allow for faster checkouts.

I forgot or lost my password, how do I login?

Not to worry, you can re-gain access to your account by visiting our Forgot Password page. Be sure to enter the email you used with your order or when you first registered.

Do you have a promotional email or special?

Yes we do! Sign up by Creating an Account and leaving the “Subscribe to the Sales and Promotions newsletter” box checked or visit our Email Sign Up Page.

What are your payment options?

We support all Major Credit Cards including Visa, MasterCard, American Express, Discover, JCB and Diners Club International

We also provide PayPal as an alternative payment method. PayPal accepts Visa, American Express, Discover, Bill Me Later, PayPal payments and other country specific credit cards.

Is your website secure? Is my personal information safe?

Yes, of course it is! We use “Go Daddy Class 2 Certification Authority” (commonly known as GoDaddy!) as our Certificate Issuer and we utilize an AES-256 High-grade Encryption SSL Certificate to ensure all information, including credit card information is safe on our website.

I do not live in the United States, do you ship Internationally?

Yes we do, in fact, Holy Smokes Cigars is one of the most popular online cigar stores due to our Tax and Duty Free selection of cigars and accessories.

Here are some of the following countries we ship to (if you don’t see your country listed, please contact us for more information.)

Canada, Denmark, Finland, France, Greece, Greenland, Guam, Hong Kong, Iceland, Ireland, Italy, Japan, Netherlands, Portugal, Puerto Rico, Spain, Sweden, Switzerland, Taiwan, United Kingdom, United States, United States Minor Outlying Islands, British Virgin Islands and the U.S. Virgin Islands.